At SSimder, offering friendly customer service is a critical part of what we do. In case your questions can't be replied in time
We created FAQs. Please dig more answers in this page.
FAQs will be updated . All questions will come from customers.
Shipping And Delivery
How long do handing,shipping and delivery take?
Usually, it takes 3-4 days for us to process the order. It will be delivered within 4-6 working days for our US customers when it is out for delivery from our warehouse.Regions such as AK, PR, HI may take longer. In other countries, we’ll have to deliver from our China supplier. It will take a longer time. It will be delivered within 20-30 days.
What shipping service do you use?
UPS, USPS, DHL, or other express chosen by our warehouse. Not able to designate courier.
Something is wrong with my order,How to contact us?
Please contact our support team with your oder number starting with #SSIMDER firstname.lastname@example.org, our team will assist you promptly.
How do I change or cancel the order?
Please contact our support team with details email@example.com,Or call us at +1(626)591-6892.Our support gagent will assist you with the change.
Note: All changes or cancellation should be made within 1 day of the order time. Or the change or cancellation will not be available if it is already handover to warehouse. If it is too late to cancel, customer will need to shoulder the shipping cost to return the product.